Our approach is always to put service first. Technology is all well and good but
it is people that make it work. We are proud of our customer retention record
and have never had a client move away from us.
> Hardware replacment
At Koris we understand the importance of having the right service agreements in
place to ensure that operational equipment is replaced within the contracted
time period by a knowledgeable engineer with the right attitude.
> Software Support
We understand how critical software is to your success. Our consultants are
highly experienced in supporting and maintaining third party systems. Koris has
an team of experts that will improve your business performance and help to drive
costs down.
> Pro-active monitoring
Koris Solarwinds monitoring software provides our customers with proactive
support for their networks that frequently resolves faults or identifies issues
before they become issues. Valuable real time and historic performance reports
are available via our customer portal.
> Consultancy
Our structured and comprehensive approach to consulting establishes your current
position and what you want to achieve. We then map an effective solution to your
business needs and, if required, assist you with its implementation and
management.
> Design
The Koris approach to network, service planning and design follows an
iterative process, encompassing topological design, network synthesis, and
network realisation. This ensures the solution meets your business needs and can
support future change.
> Project management
At Koris we plan all projects in detail so that all parties understand and agree
the success criteria, roles, responsibilities, budgets and timescales. Our
project managers work to PRINCE2 methodology and understand ITIL service
management best practices.
