Wouldn’t it be great if you could guarantee every customer got through to the right person, who had the right information, and had their issue resolved first time? Enghouse Interactive’s Communications Centre is a total contact centre solution to help you do just that.
By combining Microsoft’s Skype for Business (SfB) with Enghouse Interactive’s omni-channel contact centre and you can extend SfB’s unique features, achieving exceptional gains in service quality and efficiency, and a compelling return on investment.
EICC intelligently streamlines and centralises all contact types in a single, fully integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all types of interaction are identified, prioritised, routed and transacted expertly, first time, every time.
Why Choose EICC
‚Ä¢ Answer more calls in less time, increasing productivity.
‚Ä¢ Achieve first contact resolution through intelligent routing.
‚Ä¢ Offer customers their choice of communication method and ensure service is consistent across all channels.
‚Ä¢ Reduce agent turnover by providing the tools they need to achieve targets, reducing stress.
‚Ä¢ Optimise staff resources through comprehensive reporting and automation.
‚Ä¢ Reduce abandonment rates, queues and call times by offering a callback.
‚Ä¢ Improve customer satisfaction through real-time interaction monitoring and coaching.
‚Ä¢ Create loyal customers by personalising their experience.
View Enghouse’s complete contact centre here guide.