Enghouse Interactive

Wouldn’t it be great if you could guarantee every customer got through to the right person, who had the right information, and had their issue resolved first time? Enghouse Interactive’s Communications Centre is a total contact centre solution to help you do just that.

 

 

 

By combining Microsoft’s Skype for Business (SfB) with Enghouse Interactive’s omni-channel contact centre and you can extend SfB’s unique features, achieving exceptional gains in service quality and efficiency, and a compelling return on investment.
EICC intelligently streamlines and centralises all contact types in a single, fully integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all types of interaction are identified, prioritised, routed and transacted expertly, first time, every time.

Why Choose EICC

• Answer more calls in less time, increasing productivity.
• Achieve first contact resolution through intelligent routing.
• Offer customers their choice of communication method and ensure service is consistent across all channels.
• Reduce agent turnover by providing the tools they need to achieve targets, reducing stress.
• Optimise staff resources through comprehensive reporting and automation.
• Reduce abandonment rates, queues and call times by offering a callback.
• Improve customer satisfaction through real-time interaction monitoring and coaching.
• Create loyal customers by personalising their experience.

 

 

 

Product Guide

View Enghouse’s complete contact centre here guide.

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