Mitel

Having been a direct Mitel partner for 8 years, Koris has advanced service capability and extensive experience working with the Mitel portfolio. The Koris engineers all have a great depth of experience and are trained to the highest level. Our areas of expertise include Mitel’s MiVoice, MiContact Centre & MiCollab, which are now available from Koris as on-premise, hosted or hybrid solutions.

MiVoice Business

Mitel MiVoice Business is a proven business communication platform that delivers voice, unified messaging, applications, mobility, conferencing, presence and much more!

A Platform for Success
The Mitel MiVoice Business phone system is highly scalable, designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks.

Features
MiVoice Business has many embedded features that complement unified communications solutions:

Mobility
MiVoice Business has an embedded Dynamic Extension solution that allows users to select up to 8 different devices or numbers to act as their answer point. By grouping multiple devices together under the same user number, all of the phone numbers are effectively collapsed into one, so callers can reach the business regardless of which number they call.

Hot Desking enables employees to log onto any designated phone, located at any of your offices or even on the go. All calls are routed to the device they are logged into making sure you never miss a call.

Unified Messaging
Enables your employees to have anywhere, anytime access to messages with a fully-featured and integrated voice mail system, unified messaging, and an automated attendant.

Deployment Flexibility
you can choose your deployment strategy, either it be distributed, centralised, or public cloud

Web-Based Management
An administrator can administer a multi-platform MiVoice Business solution from their web browser as if it was a single platform solution. System changes are automatically synchronised across the solution, and management control and tasks can be delegated across the business, rather than relying on a centralised point.

Standards-Based Architecture
MiVoice Business operates across any WAN / LAN infrastructure, coupled with embedded native support for standards-based networking such as SIP, Q.SIG, and DPNSS. This offers businesses the ability to protect existing investments irrespective of legacy PBX, as well as delivering all the benefits of a converged infrastructure.

MiContact Center

MiContact Center solutions are built to improve employee productivity and control operational costs within any sized business.

MiContact Center caters for contact centres no matter what size they are. Whether it’s a small department, a whole enterprise, or something in between, the goal of a contact centre is the same. This solution manages productivity, as well as streamlining operations to ensure that the contact centre is providing efficient customer service needed to build and maintain key relationships.

There’s a MiContact Center solution for any contact centre:

Informal and Workgroup Contact Centres
MiContact Center Workgroup Edition

  • Designed for up to 200 agents, across multiple sites.

Small, Formal Contact Centres
MiContact Center Business Edition

  • IVR
  • Multi-media functionality
  • Reporting

Large-Scale, Enterprise-Grade Contact Centres
MiContact Center Enterprise Edition

  • IVR capabilities
  • Contact centre monitoring
  • Reporting and analytics
  • Forecasting
  • Agent productivity tools

Microsoft Lync-Based Contact Centres
MiContact Center for Microsoft Lync

  • Multi-media capabilities
  • Feature-rich IVR
  • ACD routing
  • In-queue messaging
  • Real-time reporting
  • CRM screen pop functionality

Outbound Contact Centres
MiContact Center Outbound

  • Preview, progressive, power, and predictive outbound dialling solution
  • Campaigning
  • Agent scripting capabilities

Cloud-Based Contact Centres
MiContact Center Live

  • True cloud solution
  • Deliver quality customer experiences anywhere, anytime, from any device
MiCollab

Mitel MiCollab delivers unified messaging, teleworking, mobility, audio, web and video conferencing services tailored to the needs of today’s mobile workforce.

By integrating all the communications tools you need into a unified solution, you’ll spend less time trying to connect and more time communicating.

Key business benefits of MiCollab include

  • Single point of access to all communications and collaborations tools
  • Mobile-first design – all desktop functionality is available on mobile and tablet devices
  • Build better connections from any location and on any device

Easy administration

  • Manage all collaboration tools using a single, user-friendly, Web-based interface
  • Maintain just one server, which can be deployed to whatever suits you best
  • APIs integrate MiCollab with your other business applications, such as email, calendars and CRM

Reduce costs
By giving your staff a better way to communicate, you can reduce travel time and expenses, improve productivity, and remain competitive

Case Study

View the latest case study on Mitel telephony

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Quick Reference Guides

View your Mitel Handset Quick Reference Guides

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Interactive Guides

Interactive Guides for Handsets & Applications

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