Driving Customer Experience with Mitel

5th March, 2020| Mitel HQ, 2 London Wall

 

Join us on Thursday 5th March 2020 to understand how you can leverage the best of Google AI, along with Mitel Contact Center Solutions and Red Box voice recording in order to have the greatest impact on your customer experience.

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Event Overview

The advent of ‘Customer Experience is King’, is changing the landscape for all businesses and presenting new challenges. Things like: first contact resolution, being easy to do business with, reducing agent attrition, allowing agents more time to focus on the complex tasks that all add value to customers and businesses, whilst increasing revenue; are all elements of a contact centre environment businesses are looking at. Choosing the right technologies that enable you to deliver a seamless, consistent, customer experience is critical, join us at Mitel to learn more.

Register Now

Please enter your details in to the registration form and click ‘submit’. We’ll be in touch to confirm your place and send you further details for the day. 

Event Agenda

Refreshments will be provided throughout

09:45 am
Registration 

Upon arrival, please tell reception you’re here for an event at Mitel. Staff will direct you to a lift & issue a visitor pass.

10:00 am
Welcome

Craig McCalley, Koris

A brief introduction from Koris’ Sales & Marketing Director, Craig McCalley, as to where Koris are in today’s market and where we are heading in 2020.

10:10 am
Driving the Customer Experience 

Shemeem & James, Mitel

The advent of ‘Customer Experience is King’, is changing the landscape for all businesses and presenting new challenges. Things like: first contact resolution, being easy to do business with, reducing agent attrition, allowing agents more time to focus on the complex tasks that all add value to customers and businesses, whilst increasing revenue; are all elements of a contact centre environment businesses are looking at.

10:50 am
The Role of Voice & AI in differentiating customer experience

Redbox

With automatic speech recognition (ASR), machine learning (ML), and artificial intelligence (AI) making leaps and bounds in sophistication, hear about the enabling technologies and real world examples of how voice data can be leveraged and maximised by using it seamlessly with a range of business systems including best of breed CRM, analytics and conversational AI tools to differentiate the customer experience.

11:20 am
How to be Awesome at CX

Clare Muscutt, leading global CX expert

International thought-leader, keynote speaker and the UK’s Top Female CX influencer; Clare Muscutt joins us to share her insight on How to be Awesome at CX, through applying the key principles of CX design to deliver maximum customer value, ROI and employee engagement during transformation

12:15 pm
Helping FirstPort with their Digital Transformation

Duncan Borland, FirstPort & Mark Redmon, Koris

We are delighted to welcome and introduce one of our customers, Duncan Borland from FirstPort, as a guest speaker. This real-life case study will show how Koris and Mitel work together to support your digital transformation journey.

12:45 pm
Close & Lunch

Please join us for a buffet

Finish off the session with a summary of the topics presented and a brief Q&A. Please then join us for a buffet lunch before departing.

Where It’s At

Mitel

2 London Wall Place
4th Floor
London, EC2Y 5AU

This event is free, but there’s limited spaces!

Please register ASAP to avoid disappointment

Don’t forget to sign up!

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